Storage of files, photos and videos on the cloud It is becoming more and more common among mobile users and basically any type of device. And while fewer and fewer smartphones lack support for microSD cards, even the most premium models, having at least 1 TB in the cloud is very useful.
However, like any application or online service, cloud storage platforms They are not without errors and problems. Google Drive users have recently reported on the platform’s support forums that even months or years of their files backed up on the platform have disappeared.
Who are the affected users and what can they do to avoid becoming a victim of the bug?
According to reports on the Drive support forum, a user claims that all the files he saved on the platform since May 2023 have disappeared. Other users have joined the complaint thread reporting this the files disappeared created in the same time period, while some have reported that files older than a year or two have disappeared.
It is very important to consider that in addition to photos and personal files, many people use Drive as a tool create and share files and documents in your work and business. One complaint on the forum claims: “I have the exact same problem, 6 months worth of trading data gone!”
However, the problem seems to only affect users Google Drive desktop app. If confirmed, it means users of the Drive web version and mobile app will be safe.
Unfortunately, there is not much that users can do about this error. According to reports shared on the forums, Google has recognized the issue and says it is investigating the origin and working on a solution.
If you are among the people affected by this failure, the company’s recommendation is: do not make any changes to the root folder on Drive (ie to the parent folder(s)) while they troubleshoot the issue. Hopefully, after the fix, users will be able to recover their files.
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